Curious about how Novalithia protects your privacy? This policy explains what data we collect, how we use it, and what rights you have. Your trust and safety are always our top priorities.

Information we collect

We collect certain information to deliver our services and keep your experience secure. Here’s what we gather and why.

• Personal details like your name, contact information, and submitted forms help us respond to your requests and manage your account.
• We collect technical data—such as browser type, device information, and pages visited—to understand how our site is used and make improvements.
• Cookies and similar technologies remember your preferences and support site features for a smoother experience.
• We may collect feedback or survey responses to improve our system and support future development.

How we use your information

Wonder how your information helps us serve you? We use it to improve your experience and keep our services running smoothly.

• To respond to your requests and provide the features you use on our site.
• To keep our website running reliably and securely for all users.
• To analyze how visitors use our site so we can improve content and features.
• To send updates or information (with your consent) about services, changes, or events.

Legal grounds for data use

We collect and process your personal data based on your consent, to fulfill our contract with you, or to meet legal requirements.

Consent is requested for marketing or optional services. We use information to provide core features, respond to your requests, and comply with laws in Malaysia. We never sell your data.

How we share your data

We respect your privacy. Information is only shared for essential service delivery, legal compliance, or with trusted partners as needed.

• With service providers and partners who help us deliver features, always under strict privacy controls and agreements.
• If required by Malaysian law, or to comply with a court order or legal investigation.
• In case of a business transition, such as a merger or acquisition, your information may be transferred but will remain protected by this policy.

How we secure your data

We use encryption, access controls, and regular security reviews to protect your personal information. Our team follows Malaysia’s privacy laws and best practices to keep your data safe from unauthorized access or misuse.

Your rights

You have clear rights under Malaysian law. We make it simple to manage, update, or delete your data. Here’s how you stay in control:

• Request access to the personal data we hold about you and receive a copy on request.
• Correct or update inaccurate or outdated personal information in your account or records.
• Request deletion of your personal data where allowed by law, or restrict how it’s used.
• Withdraw your consent for marketing communications at any time without affecting service access.

Cookie use and choices

We use cookies to remember your preferences, analyze usage, and improve your experience. Adjust your browser settings if you want to manage or block cookies on our site.

Read our cookie policy Read our cookie policy

Contact details

Have questions about your privacy or data use? Reach out to our team and we’ll respond with clear information, so you always know where you stand.

Policy changes

We may update this policy to reflect changes in our practices or Malaysian law. Review this page periodically to stay informed about how your data is protected.